Order desk
The desk, and who is sitting at it
A small team in Fargo, working Monday to Friday, 8am to 6pm Central. Telephone +1 (224) 348-7259, write to support@drymhealth.com, or send a letter.
No outsourced call centre, no chat widget run by somebody else, no social media account fielding questions about orders it cannot see. Whichever way you come in, it is written up against your record, so returning to a matter weeks later does not mean starting again.
Where to reach it
- Telephone: +1 (224) 348-7259
- Email: support@drymhealth.com
- Hours: Monday to Friday, 8am to 6pm Central
- First reply: within one working day
- By post: SWANSON HEALTH PRODUCTS, INC., 4075 40th Ave S, Fargo, ND 58104
- To stop texts now: send STOP, telephone us, or use the removal form
Before you call
What to have in front of you
None of it is required. It just means the call takes five minutes rather than two goes.
- Your order number, or the address it went to if the number has gone astray.
- The batch number from the label, if the question is about what is in the bottle.
- What you would like to happen. A return started, a replacement sent, a label read out, a price confirmed.
- The delivery address, if it is different from the billing address. It does not have to match.
- The mobile number, if the question is about texts, so we work on the right record.
How a telephone order goes
- We give the house name and a first name. Not a reference number.
- You say what you want. If you are unsure of the size, we read the prices out.
- We read the label to you if you want it, before you decide anything.
- We take the address and read it straight back, spelling included.
- We take the card, repeat it once, and use it for this order only. It is not kept on file.
- We say the total out loud, postage included, and nothing is charged until you say yes.
- Written confirmation follows by email, or on paper in the box if you prefer.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 8am to 6pm Central, by somebody who can see your record |
| First reply to a letter or email | Same day within Monday to Friday, 8am to 6pm Central, otherwise the next working day |
| Printed price list posted | Next working day, free of charge |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Replacement despatched | Next business day, at our cost, where the fault was ours |
| Mobile number off the offers list | At once, though a queued message may still land |
| Data access or deletion | Acknowledged within 2 business days, finished within 30 days |
Optional
Text offers
Optional, marketing only, and nothing to do with placing an order.
- Marketing messages only. Catalogue changes and price reductions.
- Order paperwork never goes by text. Confirmations, despatch notes and tracking are emailed.
- Up to 6 messages per quarter; frequency varies. Message and data rates may apply.
- US mobile numbers, 18 or over.
- Send STOP and they end. Send HELP and our details come back.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
Already on it and want off? Use the removal form, send STOP, telephone the desk, or simply write and ask.